How long will it take for my order to arrive?
Orders that are in stock will be shipped within 1-2 working days, orders out of stock will be placed on back order and shipped as soon as they arrive, we will notify customers who have ordered something on back order if it is going to be longer than 7 working days wait time. These customers are entitled to a full refund.
How do i to return an order?
Orders can be returned once you have got a returns ticket from us – Simply email email@example.com to start your return.
How long will i have to wait for an appointment?
We operate an extremely busy software centre and availability differs week on week. Please email us on firstname.lastname@example.org for appointment availability.
Can I wait while the work is carried out?
Absolutely, we have nothing to hide and many customers are intrigued by the process, alternatively if at home or work, we will inform you when the work is complete.
Are there any risks associated with your software?
As with any automotive modifications there are minimal risks associated; however here at Peregrine Performance we make sure our equipment and development of our technicians is to the highest standard to ensure you get the best and most reliable service every time.
What if I'm not happy with the results?
Customer support and satisfaction is our number one priority. If you are at all unsatisfied with your results or the service you received. Please contact the centre and one of our team will be more than happy to assist you.
Can the Peregrine Performance software be detected by my dealer or other garages?
When Peregrine Performance perform a software upgrade on your vehicle we extract the original software from the vehicle either through the diagnostic port or via the ecu itself, this is then compared to a standard reference file and then we apply our optimised settings to the extracted software. Your new revised software is then programmed into the vehicle overwriting your standard software.
Working in this manner ensures that when you visit the dealer for your routine service or for fault diagnosis the original information such as chassis numbers, hardware and software numbers are exactly as they should be. If your car is equipped with a programming counter, then in most instances this is taken back one step to ensure that the only changes in your vehicles software are the performance related maps.
Despite our best efforts dealer level diagnostic equipment is ever evolving. There will always be a degree of risk associated with any performance upgrade outside of manufacturer specification. Manufacturer warranty can be removed at any time at dealer/manufacturer discretion.
If you would like any more information on this topic please reach out to a member of our team on 07572 451533.
Do your products affect my motor insurance policy?
As the Peregrine Performance software will enhance the overall performance of your vehicle, we recommend that you inform your insurers of the upgrade.
What is ECU Remapping?
ECU Remapping is a way of fine tuning the vehicle’s ‘brain’ to make it perform more efficiently. All vehicles have an ECU (Engine Control Unit) and the data file stored on the ECU tells the engine how to run. What we do is simply recalibrate the software on the ECU, either by connecting to the vehicle’s OBD (On-Board Diagnostic) port, bench tuning or by adding a plug and play tuning module kit. We can improve a vehicle’s fuel economy by up to 15%, or increase power by up to 40% using these methods. Remapping is sometimes known as chip tuning, which is an old method of tuning.
Will an ECU Remap invalidate my vehicles warranty?
No it shouldn’t. All codes and diagnostics that a main dealer might read when a vehicle is in for a service or diagnostics will remain exactly the same. We say it with confidence because of the rigorous testing regime all our remap files go through. In addition to this, EU Block Exemption Regulations it is illegal for a vehicle manufacturer to void your warranty because work has been carried out by a third party. This also covers vehicle tuning and engine remapping as long as the failure is not as a direct cause of the remap. We can say with confidence that no JFA tuning remap has ever caused a single failure and we are recognised as supplying some of the best tuning files in the world. To back this, we offer our customers 100% peace of mind knowing that our tuning files are fully insured for up to £2 million by Aviva.
NOTE: As of 2013, the VW Group online dealer tools have the ability to see software on any modified vehicle. When a modified vehicle is plugged in online it is flagged on the system, this flag is called TD1 please read the below overview:
TD1is the VW Audi Group warranty ‘Flag’ for a vehicle that has been modified, this is something you should all be well aware of. If you’re not then please note; since the change in main dealer on-line diagnostic tools throughout 2013 performance software can and will be seen when a vehicle is plugged into online at a main dealer. This is the case even if it’s switched to ‘stock’ mode, it is possible although not confirmed that TD1 could be flagged if a vehicle has been flashed with any tool other than the OEM online system. Our recommendation to make the vehicle owner aware that their warranty will be affected if they have software installed on their vehicle; this isn’t anything new as we’ve never claimed software is undetectable.
Once an ECU/Vehicle is tuned some dealer diagnostics tools can detect it’s been modified. You may loose your manufactures warranty by having your ECU/Vehicle tuned. We are not liable for loss of warranty or repair as the owner of the vehicle wishes to have their ECU/Vehicle modified.
How long will it take to remap my vehicle?
A Plug and Play tuning module or a custom written OBD remap will usually take between 1-2 hours, depending on the vehicle. However, some vehicles especially those requiring bench tuning can take up to a whole day. Get in contact with us for an idea of how long it will take us to tune your vehicle.
Can the remap be reversed?
Absolutely. We offer this service free of charge if the vehicle is brought back to us. We’ll be very surprised if that’s what you want after taking one of our remap products, however in the case of lease cars some customers prefer to put the car back to standard before returning the car. Should you lose your tuning files due to dealer actions or parts failure we will be happy to re-install the map onto your car free of charge where possible.
Will the lifespan of my engine be reduced?
No. Our remaps are designed specifically to improve the performance of your vehicle whilst remaining within the tolerances of your vehicles’ components.
Sadly, in attempt to achieve ‘big numbers’ some other companies over tune engines, placing excessive stress on the engine, transmission, cooling systems, etc, leading to reduced life span and reliability of the vehicle. We pride ourselves in producing reliable remaps which do not over stress your vehicle but still produce impressive results.
I have existing modifications, will this affect the remap?
Some existing modifications can improve the gains made by remapping a vehicle, and modifications to parts such as air filters and exhausts reduce restrictions of manufacturer parts. We offer a range of remap packages to cater for a whole host of modifications. If you wish, you can order modifications from us to compliment your map and have them fitted when we remap your vehicle.
What if a main dealer wipes the map with a software update?
No problem, simply bring the vehicle back in and we will take a fresh read of your ECU and write you a new map file free of charge. We offer this as part of our lifetime software support.
Why choose ECU remapping over a diesel tuning box?
ECU remapping is far superior to the diesel tuning boxes. When we remap an ECU it optimises various settings and parameters the ECU controls that a tuning box cannot as diesel tuning boxes can only give more fuel pressure. Here at Peregrine Performance we do sell tuning boxes for certain applications, but these are high end digital chips that have proven results in the dyno cell. Beware of cheap tuning boxes for sale as these can lead to problems or not have any effect on the vehicles performance at all.
Is DPF removal legal?
DPF removal is illegal for a vehicle that is used for road use and will invalidate your vehicles MOT. All DPF software or removal work is carried out at the owners risk and intention.
What is bench tuning?
This is one method of tuning a vehicle. It involves physically removing the vehicle’s ECU so that we can connect directly to the ECU’s circuit board which enables us to re-calibrate the vehicle’s ECU before putting everything back as we found it. We can complete all of this in-house. Naturally is takes us a bit longer to tune a vehicle this way but don’t worry, we will let you know which method of tuning we will use on your vehicle when you make your initial enquiry.
What does Stage 1,2 or 3 tune mean?
Stage 1 tune is a software re-calibration only.
Stage 2 tune is software re-calibraited to work with light engine modifications e.g Air Filter, exhaust, intercooler.
Stage 3 tune is software re-calibrated on the dyno for heavy engine modifications e.g Cold air intake, exhaust, intercooler, turbo upgrade and more.