POLICY & RETURNS
Company Policy & Disclaimer
Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Peregrine Performance holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products.
Product Listing & Pricing
Peregrine Performance strives for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information listed or referenced on our website. Due to human error and other factors we cannot guarantee that all item information including descriptions, pictures and pricing or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labelled with an incorrect price due to some typographical, informational, technical or other error, Peregrine Performance shall at its sole discretion have the right to refuse and/or cancel any order for said product and correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Peregrine Performance are provided as resources to customers looking for additional information and/or professional opinion. Peregrine Performance does not assume responsibility for the claims and/or representations made on these or any other websites.
Absolutely no refunds on turbo kits, intercoolers & chargecoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders or electronic parts. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item’s that are 100% not used or mounted to the vehicle. 25% restocking fee applies. A 10% cancellation fee applies to ANY cancelled order. Customers have 14 days from the date they receive their order to inform us of a return.
No returns without a RMA (return material authorisation). 25% restocking fee applies. A 10% cancellation fee applies to ANY cancelled order. For custom projects where a deposit is required, we reserve the right to consider the project abandoned and retain said deposit if no communication is conducted within a 90 day period. Waivers on all fee’s can be reviewed on an individual basis.
Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if products are in stock.
All damages must be reported within 24 hrs of receiving shipment to our Customer Service Department by email – email@example.com
There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement.
On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimise fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an “address mismatch”. We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.
How to add a secondary shipping address?
This is very simple to do. Simply telephone your credit card company and inform them you wish to add a secondary shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.
Many people ask us about our payment options for orders outside of the UK. We accept PayPal (verified addresses only) and direct Bank-to-Bank Wire transfers. We accept Visa or MasterCard also.
Below we have listed the best method for making payments with PayPal. On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT’s or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product.
- YES we accept Paypal and Paypal Credit
- Use PeregrinePerformance.co.uk website and follow order process for the parts you want.
- Access your Paypal account and begin to initiate a Paypal payment to our Paypal account email: firstname.lastname@example.org